Staffing shortages, declining operational performance, solved by Union’s Central Office

Reduce leasing staffing requirement, lower costs, accommodate renter preferences for self service, and improve renter experience measurably with Union’s Central Office.

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Today’s Property Management Company

Under tasked agents located at each property, servicing only that property

  • Properties: 4
  • Offices: 4
  • Agents: 12
  • Cost: $1,500,000
The Gardens
Garden Style | 300 units
Belcourt
Mid-Rise | 500 units
Willow Creek
High-Rise | 800 units
Oak Hill
High-Rise | 800 units

Union’s Central Office

Agents remotely located managing multiple properties

  • Properties: 4
  • Offices: 1
  • Agents: 4
  • Cost: $600,000
The Gardens
Garden Style | 300 units
Belcourt
Mid-Rise | 500 units
Willow Creek
High-Rise | 800 units
Oak Hill
High-Rise | 800 units

Central Office Solutions


Solve staffing shortages

Union enables property management companies to solve staffing shortages and staunch employee churn by reducing needed headcount and retaining high performers.

Learn how
Reduce cost per lead

Union customers spend ~55% less per lead, because they convert more and operate leaner. How? Union makes performance visible.

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Empower self-service

Union accommodates growing renter preferences for digital communication and self service by utilizing AI empowered products and smart apartment integrations.

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Mark Taylor

"Our industry is plagued with high turnover that results in poor operational performance. With Union we’ve made huge improvements in our marketing and leasing efficiency, meaning we spend less per lead and staff less per lease."

John Carlson President, Mark Taylor Residential

35%

Improvement in renter satisfaction

Union customers see greater call answer rates and response times, resulting in improved satisfaction amongst renters

2X

The lead burden per agent

With reduced operating overhead, you can retain, hire, and improve compensation for our top-tier talent

40%

Reduction in leasing office size

Centralizing leasing operations with Union Central Office enables fewer agents to do more, and do it better

55%

Cost per lead reduction

Higher return per dollar spent on marketing drives higher NOI.

Why Union

Union delivers best in class lease management meant for medium to enterprise property management companies.

Customer Obsessed

Union starts with our customers and works back. We recognize the challenges facing today’s property management companies and have purposefully built a suite of products to directly address those challenges.

Agent Aligned

While Union offers an industry best prospect facing AI chatbot, Union’s AI is most useful supporting the needs of leasing agents. Union AI automatically provides agents with in-context answers, that make day-one agents perform like veterans.

Prospect Focused

Union makes available to prospects every scrap of information we know about a given property, and sister properties, in any channel they choose, and allows them to self-sevice towards the next step of their renter journey.

Efficiency Oriented

The Union suite has enabled customers to reduce leasing agent coverage by 3 to 1 while increasing key performance metrics, like lead to resident conversion rates, by more than 50%.

We’d love to show you what Union can do

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